Our Services

Client Integrated Business Process Outsourcing

Offshore Hive provides Client Integrated Business Process Outsourcing (BPO) to the Freight Forwarding Industry in Australia and New Zealand.  



What is Client Integrated BPO vs a Full Managed BPO Service?


Under a Client Integrated BPO service, you as customer remain in full control to all facets of the staff’s employment, roles and responsibilities. The OFFSHORE HIVE is engaged to offer supporting services – HR, Payroll, Basic Training & Government Compliance.

You as the client have full control over

Start & Finish Times

Staffs will start and finish at your normal business hours (ie 8:30am to 5:00pm Australia/New Zealand Times)

Annual Leave approval

Full control on annual leave applications

Work Responsibilities/Task

Set the tasks, responsibilities of the staff

Detailed Training & Performance Management

Providing detailed training, SOP’s and provide performance feedback to the staff directly. Staff will work within your structure.



The OFFSHORE HIVE will be responsible for

  • Initial Recruitment, screening interviews and shortlisting candidates
  • Facilitating ZOOM 2nd interviews with your team.
  • Basic Training – Cargowise Wisetech Certification, Outlook, Word, Excel
  • All HR Responsibility – Payroll Compliance, Contract Agreements and Termination of Staff where require.
  • Local IT Support – PC Breakdown, System connectivity issues, etc.
  • All government statutory compliance
Effectively OFFHSORE HIVE offers a turn-key solution to Small and Medium sized Forwarders to access their own cost effective BPO Office in Manila without having to overcome excessive cost/risk barriers to entry and undertake themselves.

We try to take the headache out of the setup process, recruitment and local government statutory compliance whilst allowing you to maintain as much control and connectivity to the staff you have employed – we want them to be part of YOUR team, not ours!



Fortunately, BPO in Manila is not new – there is a wealth of resource in trained and willing candidates in the BPO Industry with both Freight Forwarding and Cargowise/Wisetech experience in several different roles.


The roles we currently find we have the most experience in recruiting are.
  1. Import Operations & Customer Service
    • Document Registration
    • Tracking
    • Pre Alert, Arrival Notice, Invoice, Delivery Order sending
  2. Export Operations & Customer Service
    • Shipment Registration
    • Booking Confirmations
    • Check in data entry
    • Bill of Lading, Invoicing, Manifest sending, Pre-alerts
  3. Accounting
    • A/R Reconciliation, Bank Transaction data entry
    • A/P Reconciliation, SOA Checking
    • A/R Chasing
    • Bank Reconciliation
  4. Order Tracking/Management
    • Communicating with Agents
    • Communicating with Customers
    • racking FCL/AIR/LCL – Direct & T/shipments



STAY CONNECTED

Say Hi.

Tell us everything about your problem, we’ll be glad to help. Fill out the form, or if you prefer send us an email.

Address: 9th Floor Philam Life Tower, 8767 Paseo de Roxas, Makati 1226
Email: info@theoffshorehive.com